Returns from other EU and non-EU countries
Please follow instructions below.
We have a 100-day return policy to return or exchange items. If you have paid by invoice, you can contact the invoice issuer to pause the invoice until we have received the return. If you paid with another payment method, we will refund you as soon as we have received the return. This may take 2-3 weeks depending on the country you are returning from.
Only unused products can be returned. All packaging and tags must be intact and still attached to the products. Any product that shows signs of use or smells of perfumes or cologne will be refused and sent back to the customer at the customer's expense.
EU returns
1. Mark the products you want to return on your order confirmation.
2. Write "return" on the order confirmation and put it in the package.
3. Add the products that you want to return to the package. You can use the same packaging that they were delivered in or your own.
4. Send the package to the address indicated below. The freight is paid by the customer. We recommend using traceable shipping.
Return address for EU returns:
Neckwear Sweden AB
Bangardsgatan 6
582 77 Linkoping
Sweden
5. We will refund your money/update your invoice as soon as we receive your parcel.
How do I exchange products?
1. Make a new order with the items you would like.
2. Return the products you want to exchange according to the instructions above.
US returns and countries outside of the EU
For all other non EU countries you need to write a customs declaration and declare package value to $0.00 and write "return" on the declaration. Otherwise you are at risk being charged custom fees up to $25.
Please follow these steps to return a package from the US / country outside of the EU:1. Mark the products you want to return on your order confirmation.
2. Write "return" on the order confirmation and put it in the package.
3. Add the products that you want to return to the package. You can use the same packaging that they were delivered in or your own.
4. Attach the customs declaration to the package.
5. Send the package to the address indicated below. The freight is paid by the customer. We recommend using traceable shipping.
Return address for US returns and countries outside of the EU:
Neckwear Sweden AB
Bangardsgatan 6
582 77 Linkoping
Sweden
6. We will refund your money/update your invoice as soon as we receive your parcel.
How do I exchange products?
1. Make a new order with the items you would like.
2. Return the products you want to exchange according to the instructions above.
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